1. Do you have a secure server? Am I safe submitting my credit card information to you over the Internet?
Yes, it's safe to submit your credit card information over the Internet. Our websites are hosted by Pair Networks. Their servers are extensively tested against security exploits. All unnecessary services are disabled, all security patches are up-to-date, and servers are audited regularly for attempted break-ins. Their systems administrators actively maintain awareness of new security developments. Their custom network monitoring systems ensure that attacks are identified and responded to promptly.
2. Can I contact you by phone ?
Yes,of course.
3. Do you charge for shipping and sales tax?
No. free shipping and no taxing.
4.What about delivery time?
For packages shipping,all orders may take a bout 1week delivery time to your door.
5.How do I track my order?
Most orders can be tracked by going to EMS.com.When we shipped out the package,we will mail to you with tracking number and link.
6. Where do I return my items ?
Please ask an request feedback now on our website,we will reply soonest into your email including return information.
7. How long will it take to process my return?
We process all returns in the order they are received, and we do process them as quickly as possible. On all returns and exchanges, processing may take up to 15days.
8. I do not have a PayPal account?
You do not need one; you can pay by debit/credit card. Details on how to do this are displayed in the information panel to the right.
9.Why had I still receive nothing I ordered?
If you are not available to sign for your order then it will be returned to your local sorting office for an automatic delivery, or an arrangement made by yourself. A delivery card should have been left.
10.Do I have to sign for delivery?
Yes, all orders require a signature.
11.How long is delivery?
Delivery usually takes about one week to ten days business day but customers usually receive their order in about a week.If your order exceeds this time then please contact us and we will chase things up for you.
12.If my items are faulty,what can i do?
Please contact us within 3 days of delivery to let us know, we will endeavour to sort this out for you.
13.Are all your items in stock?
Yes, but occasionally the stock levels might reduce due to demand. If for any reason an Item is still displayed and you pay then we will contact you as quickly as possible and refund you.
